Our returns policy applies to all full priced and discounted garments. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or return.
To be eligible for an exchange or return your item must be unused and in the same condition that you received it with original tags. To complete your exchange or return we require a receipt or proof of purchase.
There are certain situations where exchanges or returns will not be granted. These include items returned more than 14 days after delivery, or returning any item not in its original condition or is damaged or missing parts for reasons not due to our error.
To request an exchange or return please email us at firstname.lastname@example.org for further information.
Gift cards are not eligible for return.
Foemina offers free return shipping for all full price Australian orders. Customers will be responsible for the return shipping costs of sale items. Please email us at email@example.com to request an exchange or return and we will email you an Australia Post postage label to print and attach to your parcel for shipment.
Free returns are only provided on the first return in relation to that order. In the instance that you have requested multiple exchanges, you will be responsible for return postage and will be charged postage to send the exchanged items back to you - we will contact you to process an additional payment.
International customers will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.
If you have received an incorrect or faulty item please email us immediately at firstname.lastname@example.org.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please submit your return to email@example.com with a description and photo of the defect/fault.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.
Once received by Foemina please allow up to three business days for your return to be inspected and processed. We will send you an email to notify you of the approval or rejection of your refund. If approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within ten business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.